Returns and Exchanges:
iSnorkel.com is committed to your satisfaction. We want to make it easy to return your items so you can feel confident shopping with us.
How long do I have to return items for a refund?
We accept returns of new products in perfect condition within 30 days of purchase. Refunds are issued to your original method of payment.
What about exchanges?
To simplify the process for you, we've updated our exchange policy. Simply place a new order for the item that you do want, and return the item you don't wish to keep for a refund to your original method of payment. We'll ship the new order right away so it will be on its way to you while your return is headed back to us.
How do I send items back?
Ship returns to:
1136 Baker Road
Dexter, MI 48130
Enclose the Packing List that came with your order, a copy of your order confirmation email, or a note that includes your order number, name, and phone number in case we need to contact you.
What are the conditions on returns?
Any returned products must be NEW, in perfect condition, unwashed and unworn, and returned with their original tags and packaging. When you try on products at home, please do so without makeup, sunscreen, body powder, lotion, fragrances, or deodorant residue on your body and face as these can transfer to the product and cause stains that will reduce your refund. Try on wetsuits, boardshorts, swimsuits, etc. while wearing your own swimsuit or undergarments.
We reserve the right to refuse return requests of dirty, smelly, stained, damaged, incomplete, used, or altered products. Once a mouthpiece or snorkel has been in your mouth, it will not be accepted for return or exchange. We are not new to this and we really want to issue a 100% refund to everyone who makes a return. So, please, make sure you intend to keep it before you let your cat / dog / iguana / family member shed on it, sleep on it, chew it, remove makeup with it, wad it up into a ball, smoke near it, or otherwise treat it like a disposable item! Any product that smells like smoke is neither new nor resellable and won't be accepted.
Who pays for return shipping?
You as the customer pay for return shipping and choose the method to use. For lightweight items, "First Class Package" or "Priority Mail" from the US Postal Service will probably be your lowest cost option. We suggest you ship by a trackable method with insurance, as we must actually receive it here in order to issue a refund.
What about missing or defective items?
If there is a problem with the items in your shipment (whether you believe it is defective or damaged in shipping, if it looks like we made a mistake in the shipment, or there are items missing), please call us at 734-253-2461 as soon as possible. You must contact us regarding damaged, defective, or incomplete shipments no later than 3 business days after delivery. DO NOT THROW AWAY ANY PACKAGING or broken pieces as these may be required for us to process a claim with the shipping company or manufacturer.
Whether it was our mistake, or a problem caused by our vendor or the shipping company, we will help find a resolution to the problem for you, and assist with filing any appropriate damage or warranty claims with the delivery company or manufacturer. The manufacturer may opt to replace or repair your product, depending on the situation.
Call or email us with any questions regarding your order. Ship returns to:
1136 Baker Road
Dexter, MI 48130