Returns & Exchanges

30 Day Return and 60 Day Exchange Policy: is committed to your satisfaction.  We want to make it easy to return or exchange your items so you can feel confident shopping with us.

How long do I have to return items for a refund?

We accept returns of new products in perfect condition within 30 days of purchase. Refunds are issued to your original method of payment.

What about exchanges?

Did you miss the return window? We accept new products in perfect condition for exchange within 60 days of purchase. Credit for the returned product(s) will be applied to the price of the replacement product(s). The replacement product will ship to you via the lowest cost shipping method available to your location (economy shipping is free for USA customers on exchanges), unless you request and pay for an expedited method.

How do I send items back?

Ship returns and exchanges to: Returns / Exchanges
1136 Baker Road
Dexter, MI 48130

Enclose a note with your order number telling us what you want (return or exchange). You can also simply enclose your original Packing List. Complete instructions are on the back of your Packing List.

What are the conditions on returns and exchanges?

Any returned products must be NEW, in perfect condition, unwashed and unworn, and returned with their original tags and packaging. When you try on products at home, please do so without makeup, sunscreen, body powder, lotion, fragrances, or deodorant residue on your body and face as these can transfer to the product and cause stains that will reduce your refund. Try on wetsuits, boardshorts, swimsuits, etc. while wearing your own swimsuit or undergarments.

We reserve the right to refuse return or exchange requests of dirty, smelly, stained, damaged, incomplete, used, or altered products. Once a mouthpiece or snorkel has been in your mouth, it will not be accepted for return or exchange. We are not new to this and we really want to issue a 100% refund or exchange to everyone who treats us like the professionals we are. So, please, make sure you intend to keep it before you let your cat / dog / iguana / family member shed on it, sleep on it, chew it, remove makeup with it, wad it up into a ball, smoke near it, or otherwise treat it like a disposable item! Any product that smells like smoke is neither new nor resellable and won't be accepted.

Who pays for return shipping?

You as the customer pay for return shipping and choose the method to use. For lightweight items, "First Class Package" or "Priority Mail" from the US Postal Service will probably be your lowest cost option. We suggest you ship by a trackable method with insurance, as we must actually receive it here in order to issue a refund or exchange credit.

What if I've already used my item and it doesn't fit? Can I exchange it?

We accept "wet-tested" neoprene wetsuits and Lycra shirts for exchanges (not refunds), within 60 days of purchase. This is an option if you change your mind or find it doesn't fit properly after it has been lightly used in the water (for example, you wore it in the pool once or snorkeled one day in it). Products must be returned to us rinsed in fresh water, dry, and packaged similar to how you received it so that it arrives here in good condition. We will evaluate the returned product and issue an exchange credit for up to 25% - 50% of the purchase price. This exchange credit can then be used towards the purchase of another product from iSnorkel. No refunds will be issued for any used or "wet-tested" products. No exchange credit will be issued for any products that show signs of more than light use. Only neoprene wetsuits and Lycra shirts are eligible for this exchange program.

What about missing or defective items?

If there is a problem with the items in your shipment (whether you believe it is defective or damaged in shipping, if it looks like we made a mistake in the shipment, or there are items missing), please call us at 734-253-2461 as soon as possible. You must contact us regarding damaged, defective, or incomplete shipments no later than 3 business days after delivery. DO NOT THROW AWAY ANY PACKAGING or broken pieces as these may be required for us to process a claim with the shipping company or manufacturer.

Whether it was our mistake, or a problem caused by our vendor or the shipping company, we will fix the problem at no additional cost to you, and file any appropriate damage or warranty claims on your behalf with the delivery company or manufacturer. The manufacturer may opt to replace or repair your product, depending on the situation.

Contact Information:

Call or email us with any questions regarding your order. Ship returns and exchanges to: Returns / Exchanges
1136 Baker Road
Dexter, MI 48130